Returns & Exchanges

At YUNZII KEYBOARD, we strive for total customer satisfaction with our mechanical keyboards and accessories. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team at support@yunzii.com with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the keyboard in its original packaging, including all cables, keycap pullers, additional switches, and manuals that were included in the box.

• 3.
  Ship the Item

  Affix the provided return label to the package and drop it off at your nearest authorized carrier location; please ensure you retain a copy of your tracking number.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item for any signs of wear or damage, we will process your refund to the original payment method within 5-7 business days.